RECAP – Terms & Conditions

1. Before You Order

By placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions in full.

2. The Product

Appearance

  • RECAP is a handmade product with a 3D-printed enclosure.
  • The surface may show visible printing lines, small surface variations, and minor differences in color or dimensions.
  • Cosmetic perfection is not guaranteed; customers who require a flawless finish should not expect it from this product.

Compatibility

  • RECAP S2 requires a STEREO MICROPHONE input on your recording device.
  • It is the customer’s responsibility to verify that their device is compatible before purchasing.
  • Lack of compatibility with the customer’s device does not constitute a defect and is not covered by warranty.

Operation

  • The device itself has no user-adjustable settings or controls.
  • Input levels and recording parameters are set on the recorder/phone/camera being used.
  • Documentation (such as a user manual and knowledge base) is provided to explain basic operation.

3. Order & Shipping

Processing Time

  • Orders generally ship within five (5) business days.
  • Choosing Priority or Express shipping changes the shipping method only; it does not shorten the processing time.
  • During holidays or vacation periods, the website may indicate temporarily longer lead times.

U.S. Shipping – First-Class vs Priority Mail

  • First-Class Mail
    • Tracked but not insured.
    • RECAP’s responsibility ends once the package is accepted by USPS and a tracking number is provided.
    • If the package is lost or damaged in transit, there is no refund from RECAP.
  • Priority Mail
    • Tracked and insured.
    • RECAP’s responsibility ends when USPS marks the package as DELIVERED.
    • Any loss or damage in transit is subject to a USPS insurance claim initiated by the buyer.

International Orders

  • International orders may be subject to customs processing, import duties, taxes, or delays beyond RECAP’s control.
  • Standard international shipping is via USPS First Class International.
  • Priority Express Mail is available for enhanced tracking and insurance.

4. Support & Contact

  • Support is provided via an online support portal (ticket system). Email is not used for support.
  • We aim to respond to support requests within ten (10) business days. Actual response times may vary depending on workload and holidays.
  • If you have not received a reply after ten (10) business days, you may submit a follow-up ticket through the portal.

5. Warranty & Returns

All Sales Final

  • All sales are final.
  • Returns and refunds are not offered, including but not limited to:
    • Change of mind
    • Dissatisfaction with cosmetic appearance
    • Incompatibility with the customer’s device

Customer Responsibilities Before Purchase

  • Confirm that the intended recording device provides a compatible stereo microphone input.
  • Review the available product documentation and compatibility information.
  • Understand and accept that cosmetic variations are inherently part of a handmade, 3D-printed product.

Warranty Coverage

  • RECAP products are covered by a 30-day limited warranty against manufacturing defects only.

Covered Examples

  • Defective solder joints
  • Failures of internal electronic components
  • Defective cable or connector
  • Functional failures not caused by misuse or external damage

Exclusions (Not Covered)

  • Cosmetic imperfections (including 3D-printing texture, layer lines, minor finish or color variations)
  • Device incompatibility (e.g., using a device without a stereo mic input)
  • Damage caused by misuse, abuse, improper handling, modification, or attempted repair or reverse engineering
  • Normal wear and tear

Warranty Process

  1. The customer submits a warranty claim via the support portal within 30 days of delivery.
  2. The claim should include the order number, clear photographs, and a description of the issue.
  3. If the claim is approved, RECAP will repair or replace the product at its discretion.
  4. The customer is responsible for shipping the product back to RECAP; RECAP covers the cost of shipping the repaired or replacement unit back to the customer.

Wrong Item Shipped

  • If the wrong product or an incorrect item is shipped, RECAP will cover return shipping and send the correct item at no additional cost.
  • Issues with wrong items must be reported within seven (7) days of delivery.

6. Other Legal Terms

  • The customer is solely responsible for compliance with all local, state, and national laws regarding the recording of audio, telephone calls, and copyrighted material.
  • RECAP is not responsible for any unlawful or non-compliant use of the product.
  • The customer agrees not to disassemble, modify, or reverse engineer the product.
  • These Terms & Conditions may be updated or revised from time to time. The version indicated on the site at the time of purchase applies to that order.
  • Current version: Last revised November 21, 2025.